Verizon Customer Resource Center

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Billing FAQs

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What is the new bank account information?

For U.S.:

Electronic U.S. bank account:
Bank Name: Wells Fargo Bank, NA
420 Montgomery St.
San Francisco, CA 94104
Beneficiary: Account # 4121543037
SWIFT/BIC#: 121000248

Check U.S. bank account:
Bank Name: Equinix, Inc. #774252
4252 Solutions Center
Chicago, IL 60677-4002

For Colombia:

Electronico Pagos en Dolares EEUU (For payment in USD):
Nombre de Banco: Citibank N.A
111 Wall Street, New York
NY 10043, United States
Equinix Payee: TERREMARK COLOMBIA BRANCH
Cuenta: # 36291006
ABA: # 021000089
SWIFT/BIC: # CITIUS33

Pagos en Pesos Colombianos:
Entidad Autorizada para Recibir Pagos
Cuenta de Ahorros: 5080807017
Banco: Citibank Colombia

For Brazil:

The boleto contains the appropriate bank account information.

What will new invoices from Equinix look like?

Invoices from the Equinix invoicing platform are more detailed than your existing invoices. Your new invoice will provide additional information about your services and will use product descriptions from the Equinix product catalog.

For Brazil the invoice will be provided in the government approved format. If you have questions, please email billing-br@equinix.com.

What options do I have for viewing my invoice?

Equinix offers invoices in a summary or detailed format, which can be provided as a PDF or an Excel file. Services can be split into separate invoices by:

  • Equinix International Business Exchange™ (IBX®)* data center
  • MRC/NRC
  • Product Category
  • Purchase Order #
  • Customer Provided Reference #

If you have questions about invoice formats, contact billing@equinix.com.

Whom should I contact with general invoice questions?

U.S. and Colombia customers can email billing@equinix.com.

Brazil customers can email billing-br@equinix.com.

When can I expect my Equinix invoice?

Invoices will be generated on the first of each month.

If I have questions about my bills/invoices sent to me before May 1, 2017, who can I contact?

All questions regarding billing/invoices dated April 30, 2017, and earlier should be directed to Verizon:

For U.S. Legacy VZ account numbers that start with T
Please call 1.800.680.9217 or email TerremarkTNA@verizon.com

For U.S. Legacy VZ account numbers that start with T4 or TR4 (Federal Accounts)
Please call 1.800.825.4850 or email TerremarkTFG@verizon.com

For U.S. Legacy VZ account numbers that start with Y or SV
Please call 1.800.806.8470 or visit VEC at www.verizonenterprise.com
Navigate to Support → Contact Us → Billing Support → Create an Invoice Inquiry

If I am a customer of both Verizon and Equinix, which pricing platform can I expect to use moving forward?

Going forward, all invoicing for Data Center/Colocation services will be on the Equinix platform. Equinix will honor all active and existing contracts for services, including pricing terms. Email billing@equinix.com if you have any questions.

If I am a Verizon customer with a pre-existing contract, will it be honored under its current terms or will we need a new contract with Equinix?

Equinix is obligated to honor all terms and conditions in the existing contracts relative to the colocation business for the duration of the existing contract. However, to facilitate your relationship with Equinix, Equinix would be happy to use your existing Equinix terms (if you are a current customer of Equinix) or sign new Equinix paperwork which would make future ordering of new services or global services much quicker. Email billing@equinix.com if you have any questions.

If I am a Verizon customer, will I be able to keep the current terms and SLAs in my contract with Verizon if I need a new contract with Equinix?

Equinix is obligated to honor all terms and conditions in the existing contracts relative to the colocation business for the duration of the existing contract. All new contracts will be reviewed on a case-by-case basis. However, Equinix expects that its standard SLAs are as good as or better than those offered by Verizon. Email billing@equinix.com if you have any questions.

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